Jewelers

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Reviews

• Cait Lash Bower

  Dec, 11 2017
  ★ ☆ ☆ ☆ ☆
  BEWARE: I strongly caution you to reconsider using this jeweler for cleaning or repair of heirloom or otherwise valuable jewelry. I brought my engagement ring to this jeweler earlier this week for a quick cleaning. It's a platinum-set 1 carat diamond with twelve 1/8 carat channel-set diamonds on the band. When he returned my ring to me after machine-cleaning it, it was clear one of the small stones was missing, obviously having fallen out in the cleaning process. When I pointed it out, he said something to the effect of: The stone was missing when you walked in, and that my "ring was so dirty, how would [I] even have known there was a diamond there to begin with?" I don't know if I was being accused of trying to swindle him or if he was trying to swindle me... In any case, he said my stone was "gone" and that he would replace it with a stone he had in stock. He put a too-big, mismatching diamond (?) in its place. In shock at the entire situation, I left, but soon returned, demanding that he empty the filter in the cleaner. He reluctantly did so and, fishing through many small diamonds retrieved from the filter, seemed to have found my stone. He replaced the sloppy, poorly-set stone he put in my ring an hour before with what I can only hope is my diamond. I won't know until I have my ring, which is a family heirloom, inspected by a reputable jeweler. My experience at this place was horrible. I thought I'd just get a quick $10 in-and-out cleaning and I wish I had never gone in.
  
  tl;dr This jeweler damaged my engagement ring and was extremely careless and disrespectful when I asked that he fix it. Trust someone else with your valuables.

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