Stevens Relocation

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Reviews

• Adam Rodriguez

  Jun, 25 2018
  ★ ☆ ☆ ☆ ☆
  I was relocating from NY to NC and I was calling around for price quotes b/c I had a budget I wanted to use to move my belongings. I spoke to John who said he was a VP of the company (Lie #1) and told me for what I was moving he gave me a price quote of $1250.00 and told me he was able to do that b/c they go down south often and was able to give me a good deal. Then I kept in touch with john with any changes with my order whether it was adding a few pieces or taking off. I sent john an email 5 days prior to the pick up date with a complete detail list of my inventory and I advised him I didn't want any huge surprises with the price I heard of these companies ripping people off. He said no problem quote will stay the same. The day of when they loaded my belongings they said that John made a mistake and under estimated by a lot. I told them that is not my fault and should honor what he quoted me and the office manager Anthony said he would fix it and take care of me and gave me some minimal discounts like they was going to do something but the bill came to over 3,600 dollars. Anthony swore he would look into it and take care of this mistake which he did not do and then when the merchandise arrived he only wanted to take off 100 dollars which I thought was not even close to taking care of the customer. He brought the total down to 3190 and made me pay it in money order or cash couldn't even pay by credit card for the second half again I felt I had no choice or the driver was going to leave with my belongings and not unload. Then when they did my boxes was so crushed and cracks and holes and a new bedroom set was damaged as well as a picture frame was broken in pieces. (I have photos of everything as well) I asked Anthony to let me speak to the president of the company and refused to give me the number and told me to get it from his secretary which he doesn't have or I never even heard of one in the many times I called the office it was a bait and switch to get the items on the truck and if you don't pay their price which is way off the quote this guy provided (who is apparently not with the company anymore) you are stuck in the street with all your goods and no place to go. I am willing to show my emails and photo's if needed. I hope this will reach the president of the company and he will do right by his customer and keep an eye on his employee's and not let this happen anymore.

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